Order handling time

• After receiving your order, it normally takes us 1 day to process your order.
• When your orders ships, an email with tracking number will be sent to your email.
• In case of any delay when handling your order, we will send you update via email.

Delivery time

• US Shipping:
  • Estimated shipping time: 5-8 business days.
  • Shipping fee: $4.99
  • Please note that we do not currently ship to US military bases.
• Internatinal Shipping: Currently we only support domestic shipping in United States

Taxes

• We do not collect taxes on your orders.
• We are not responsible for any duty charged or taxes by the region upon package arrival.

Shipping Delays

• If your package does not arrive within the estimated delivery time, please contact our customer support team at Support@thewingstore.com.
• We will issue a full refund for any package that takes longer than 30 days to arrive.

Lost or Undelivered Packages

• If your tracking information shows “delivered” but you have not received your package:
  • Kindly check around your place as packages may be left in secure locations.
  • Contact the shipping carrier for further assistance.
  • If the issue persists, contact our customer support at Support@thewingstore.com.

Incorrect or Incomplete Addresses

• We are not responsible for packages undeliverable due to incorrect or incomplete shipping addresses provided by the customer.
• Please double-check your shipping address during checkout.
• If you notice an error, contact us immediately at Support@thewingstore.com, however, we cannot guarantee changes can be made if your order has already shipped.

Refused or Undeliverable Packages

• If a package is returned to us due to customer refusal or multiple failed delivery attempts, goodiebagshop.com reserves the right to cancel the order and may withhold refunds.

IMPORTANT NOTES

• Delivery time may be longer during peak seasons or due to unforeseen circumstances.
• We always aim to deliver within accurate shipping time but cannot be held responsible for delays caused by shipping carriers or customs.

Any Questions

Any questions please refer to our customer service and we will be more than happy to assist you the best !